• Shanthi Herbs is not responsible for any damage after delivery. In the case of an extreme scenario please email or call our customer service number +91 91 888 98 999 & email us at accounts@shanthiherbs.com within 3 days of the product delivery.
• Shanthi Herbs can accept any return & exchange only in the case if product is damaged, wrong delivered, or replacement case and the product will be in an unused / intact / sealable and undamaged condition.
• Product should be in its original packaging & with the product invoice for return
• Postage & shipping cannot be refunded. (Domestic and International)
• Returns & exchange appeal is subject to thorough checking and inspection by Shanthi Herbs team and the return decision is sole responsibility of Shanthi Herbs Management Team
• Damages due to neglect, improper usage or wrong application will not be entertaining under the exchange/returns policy.
• Once the return / exchange request has accepted, we will process the same within 7 to 21 working days.
• No Refund shall be made once goods are sold. We can provide Credit Coupon Code or Voucher (of the same value).
• Coupons are not valid on discounted products or gifted products.
• You cannot club 2 coupons on same order or avail multiple discounts in single product or purchase.
• Each item can only be exchanged once. No cash refunds are permitted.
• All products once purchased are non-refundable. In general, an item maybe eligible for return within 3 days from the date of successful delivery if it fulfills any of the following conditions :
  • Sold in a physically damaged condition.
  • Has missing parts or accessories.

• The return expenses shall be taken care by the client and the docket number for return shipping shared and confirmed with Shanthi Herbs Team.
• Kindly note that: Even though we have tried our level best to precisely show the actual color of the products, there may be a variation based on the operating system you are using and photography. We cannot entertain the return / exchange requests based on the same concern.
• All free gifts or promotional goods received with your purchase must be returned with your order. We will not proceed the exchange if we receive the incomplete return.
• Each item can only be exchanged once. No cash refunds are permitted.